7 remote water monitoring tips during COVID-19 and beyond

by Support Team April 07, 2020

7 remote water monitoring tips during COVID-19 and beyond

For many of us, working from home is the new reality. In a recent poll we conducted with our customers, about 67% of property managers have extremely limited ability to go onsite. Protecting your staff and your buildings during COVID-19 presents a significant challenge.

We’ve put together 7 Tips for using the Alert Labs Dashboard to help keep your staff and your buildings safe.


1. turn off or on away mode

When turned ON, any water usage at the property will automatically send an alert to your phone. This is useful for individual properties where you expect zero water usage. 

How to use it
Go to Settings > Property Settings > Away Mode


 Water leak threshold property settings for away modeIt’s important to note that you shouldn’t use AWAY MODE if you expect low levels of water use. You will receive notifications when water is used.


2. confirm team members and sharing

This setting is useful when you need to change the people that should receive alerts.

Hint: Team Members have the power to add properties or sensors and change settings. Non-team members will have view-only access and receive notifications and can’t make changes to the account.

How to use it
Go to Settings > Sharing > Team Members or Sharing


Team members and sharing settings customize who receives alerts and makes account changes


3. update available hours

An individual user can select the hours to receive alerts based on preferred notification types. You might want to change these to 24 hours a day. Or, you may want to make availability hours match work shifts for maintenance staff.

How to use it
Go to Settings > Notification Settings > Available Hours 


Available hours notifications settingsAvailability hours are useful for teams that have multiple people receiving alerts, or on-call and shift work schedules.


4. modify notifications settings

Enabling multiple alert types is recommended. Emails can often be missed or not seen for hours or even days. Text messages and push notifications from our mobile app work well for important alerts.

IMPORTANT – Add the number that you receive text messages and calls from Alert Labs to your favourites. That way if Floodie calls when you are in do not disturb mode, you will still get the alert when it happens.

How to use it
Go to Settings > Notification Settings

Customize notification settings for leak events


5. change ongoing leak value

The leak threshold value determines the flow rate at which a Leak Alert is triggered. With increased occupancy due to self-isolation at multi-family residential buildings and multi-dwelling units, you might want to increase your leak threshold value.

Hint: The leak threshold is applied at the user level to all properties in the account

How to use it
Event Definitions > Ongoing leak


Ongoing leak settingsThresholds are important for high occupancy buildings since ‘normal’ might show continuous usage, even overnight



6. use water meter calibration link

Now that you are trying to reduce the frequency and number of staff being onsite, the calibration link offers an alternative to sending additional staff to each property. Calibration photos can be taken by anyone that is at the building and can access the meter dial.

You send a link via text or email to the person that will take the photo. They do not need to have an Alert Labs account. They can take a photo and submit it to us right from their phone.


How to use it
Sensor Settings > Calibration


calibration link for water meterThe meter calibration link makes it easier to get accurate water usage data.


7. download new ios app

The new iOS app will help you or other members of your organization use the dashboard and other support materials.

How to get it
Download the app on the App Store.


new ios app for alert labs dashboard


we're here for you

Our dedicated support team continues to provide help for all install or account related questions and concerns.

How to talk to our support team
Click or tap on the chat icon on alertlabs.com or on the mobile app.


click or tap on the chat icon if you have questions


If you have any questions about these tips or how to get the most out of your Alert Labs property data, contact help@alertlabs.com. Stay safe out there.

Support Team
Support Team


Leave a comment

Comments will be approved before showing up.

Also in News

Mitigate Risk of Self-Insurance with Smart Leak and Flood Solutions
Mitigate Risk of Self-Insurance with Smart Leak and Flood Solutions

by Support Team May 04, 2020

Smart leak and flood solutions help reduce risk of self-insurance by detecting water damage early to avoid repair costs.

Continue Reading →

Remote A/C Monitoring Can Keep Your Techs And Customers Safe
Remote A/C Monitoring Can Keep Your Techs And Customers Safe

by Support Team April 29, 2020

Keep techs and customers safe during covid-19 social distancing with remote air conditioning monitoring and diagnostics.

Continue Reading →

COVID-19: Managing Your Properties from Offsite
COVID-19: Managing Your Properties from Offsite

by Support Team March 17, 2020

How you can manage properties offsite, keep people safe and minimize water damage during the COVID-19 pandemic.

Continue Reading →

get in touch!

The best way to understand how our sensors and monitoring help grow your business is to see them for yourself. Fill out the form and we'll set up a time to show you how easy it is to increase revenue, stand out from the competition, and boost customer retention.